Our focus is highly

reliable Internet connectivity

ClearSKY Systems Equipment Set Up

CSkey Systems Equipment Setup
ClearSKY POE images

If you are experiencing “No Internet Connection” be sure to check the ClearSKY Outage Hotline at 815.287.2500 Option 1.

If there is no outage in your area, try rebooting your ClearSKY Internet connection by following these steps:

1. Locate your Power-over-Ethernet adapter (POE), pictured below.
2. Reboot your outside radio by unplugging this adapter from AC power.
3. Wait 60 seconds, then plug the power back in.
4. If you have a router, unplug it from the power for 60 seconds, then plug it back in.
5. After 2 minutes, check your Internet connectivity.
If none of these steps resolve your issue, please contact our Technical Support.
LOCAL SUPPORT
ClearSKY offers knowledgeable and accredited technical support that is ready to help, when you need it.

Call for Support

(815) 287-2500

frequently asked SUPPORT questions

Before calling our support center, please review the troubleshooting instructions below. We have compiled these directions to assist you in setting up your system and its peripherals. If you need further assistance and do not find the answer you are looking for, then please feel free to contact us for support.
MAC Address – Windows
  • Step 1: From the Windows desktop, go to Start and type in run.
  • Step 2: Type cmd into the run box, and click OK.
  • Step 3: This will bring up the command prompt.
  • Step 4: In the prompt, type ipconfig/all and press Enter.
  • Step 5: Locate the Physical Address, which is the MAC address.
What is a MAC address?

This 16 digit code is your gateway and access to ClearSKY System’s Internet.  When any directly connected devices are replaced, ClearSKY technical support must be supplied with your updated MAC address in order to maintain your access to the Internet.

Connecting To Wireless – Windows

On Windows 7 you will need to go to the control panel in order to access the wireless management tool. From here you can configure wireless networks and the LAN TCP/IP settings.

• Click on connect to a network and it will show the wireless connections currently available around you.

• Choose your wireless connection and enter your password if required.

Connecting to Wireless – Apple

1. When connecting your Mac to a wireless network, one of the first things you’ll want to do is make sure that the AirPort icon is enabled in your Menu bar. If it’s already there, please skip down to Step 5.
2. Select the Apple Button (very upper left corner of your screen) and choose System Preferences. From there, select Network.
3. Select your AirPort entry, and click the Configure… button.
4. Make sure the Airport tab is selected from the top menu, and then place a check in the box labelled Show AirPort status in menu bar
5. Click the AirPort icon in your menu bar, and you should be presented with a list of visible wireless networks. Select the network you want to join.
6. If the network requires a password, you’ll be prompted to enter it now. If it doesn’t, you should automatically connect.
7. When you’re connected, the AirPort icon will change from a ‘light grey’ color to a solid black. The number of solid black lines indicates the signal strength (more black bars = stronger signal). That’s it!

MAC Address – Apple
  • Step 1: From the Apple Menu Items, access Control Panels.
  • Step 2: From the Control Panels dialog box, access the TCP/IP Control Panel.
  • Step 3: With the TCP/IP Control Panel selected, go to the File menu and select Get Info.
  • Step 4: The Get Info dialog box will list Hardware Address which is the MAC Address.
Ping Test

How to identify possible connectivity concerns:
If you’re unable to access the Internet, there are a few simple commands you can perform from your command prompt to assist in determining the source of your problem. The first step is running a ping test.
• Windows: Click Start, then click Run. In the run box, type cmd and click ok.
• Type “ping yahoo.com -t” and observe the prompt. If results are frequently above 100ms, “request timed out”, and/or “destination host unreachable” then troubleshoot further.

Limited or No Connectivity

If this message appears at the bottom right hand corner of your monitor, follow these troubleshooting tips:

1) If utilizing a router, check connections to router as follows:

Make sure device is properly connected to your router. Check other devices to confirm if issue is device or router related. If device related troubleshoot device further. If the issue is on all devices unplug power to your router for 60 seconds and then reconnect and check connectivity. If Internet connectivity is not restored, continue to step 2.

If you are NOT utilizing a router, proceed as follows:

Reboot your computer and/or device. If connectivity is not restored, continue to step 2.

2) Check all power connections beginning with your POE (i.e. Power-Over-Ethernet).

To recycle the power to your antenna radio modem, unplug power from the POE. Wait 60 seconds, and then reconnect it. If connectivity issues still persist unplug the cable in POE port, wait 60 seconds, and reconnect it.

If this does not resolve the issues, contact ClearSKY Systems technical support